Play It Back Media is a full-service creative studio based in Niagara Region, Ontario, Canada. We provide video production, motion design, brand identity, and creative direction services to clients across North America.
For the purposes of this policy, "we," "us," and "our" refer to Play It Back Media. "You" refers to any person who visits our website or contacts us through any channel.
You can reach us at [email protected].
We collect only what we need to respond to your enquiry and deliver our services. Specifically:
We do not collect payment information directly. If payment processing is required, it is handled through secure third-party providers.
We use the information you provide solely to:
We do not send marketing emails, newsletters, or promotional communications without your explicit consent. We do not sell, rent, or share your personal information with third parties for marketing purposes — ever.
When you submit our contact form, your message is processed through Formspree, a third-party form processing service. Formspree transmits your submission to our email inbox and stores it in accordance with their own privacy policy, available at formspree.io.
If you email us directly at [email protected], your message is stored in our email system and retained for as long as necessary to manage our business relationship with you.
Our website does not use advertising cookies, tracking pixels, or third-party analytics platforms such as Google Analytics. We do not track you across other websites.
Standard web server logs may record technical data including your IP address, browser type, and pages visited. This data is used only for security and performance purposes and is not used to identify individual visitors.
We retain your contact information and project correspondence for as long as our business relationship is active, and for a reasonable period afterwards in case you return to us for future projects.
If you would like your information removed from our records, contact us at [email protected] and we will action your request promptly.
Under Canadian privacy law (PIPEDA) and, where applicable, other regional privacy legislation, you have the right to:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Our website may contain links to third-party websites including grant program pages, partner sites, and portfolio platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
We may update this policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
We keep things simple and honest. If anything here is unclear or you have a specific question about how we handle your information, email us directly at [email protected] — we'll give you a straight answer.